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SAP CRM (Functional) Course Curriculum
Standard SAP CRM Queries for Requirement gathering
BP Configuration Settings-CRM
Download-ECC->CRM->Initial Load Settings->Delta load
Introduction of CRM Org Model.
Differences between CRM and EQ Org model
Mapping of ECC Org model with CRM
Functionality->Sales, Service, Marketing.
Attributes->Sales, Service, Marketing.
Division->Dummy Division,R/3 Division Mapping.
Distribution Channel->R/3 Distribution Channel Mapping
Rule Type and Responsibility type.
Organization Data determination.
Mapping of ECC-Sales Org to CRM Root Org
Middleware Settings to download ECC Sales Org
Product Customization on Stand alone
Define Hierarchies & Categories
Assign Application to different functionalities
Product Customization with ECC as backend
Download Hierarchies and Categories
Download Materials & Products
Download Attributes & Set types
create Material, Service & Warranty Product
Item Category Determination
Text determination Procedure
Partner Determination Procedure
Action Determination Procedure
Download Pricing Conditions, Procedures from ECC
More Covered at Process Level
PFCG Authorizations & Roles for different Vertical Business Roles
Navigation Bar Profile
Assign Business Roles To Org Model
Complaints & Returns with SLA
Comp & Returns With Credit & debit Memo
service requests/ Service Ticket
Product Service letter
Broad Cast Messaging
ERMS Configuration & Routing Rules